Security & privacy
What happens to your videos
Where your videos are stored, who can see them and when they are deleted. A short summary. The legally binding details are in the privacy policy and the DPA (both in German).
Where your data lives
Stored in Germany
Videos, exports and the database are hosted by Hetzner in Nuremberg.
Processed only in the EU
Rendering runs on our server in Nuremberg and, when it is busy, on additional servers in Falkenstein (Germany) or Helsinki (Finland). These are deleted again afterwards.
Who can see your videos
Separate workspaces
Each workspace is isolated in the database itself (row level security): every query is bound to one workspace, and the database never returns another workspace’s rows.
Roles and client areas
Owner, administrator, editor and viewer have graded permissions. Members can be limited to one client and then only see that client’s content.
Downloads and sharing
Download links only work for a few minutes. Links you send to clients expire too, and you can turn them off at any time.
We don’t look inside
Videos are processed only to produce the versions you ordered – not for advertising and not to train AI models.
Sign-in and transport
Passwords
We store your password in a way nobody can read back, not even us. You can also protect your sign-in with an authenticator app.
Encrypted connection
Every connection to FrameJet is encrypted. Your browser never opens an unencrypted one, and no third-party code runs on our pages.
No tracking cookies
No analytics or advertising services. Cookies are used only for sign-in and your settings.
Payments
Payments run through Stripe. Card details never reach FrameJet.
Deletion periods
- Free plan: videos and exports are deleted automatically after 7 days. On paid plans they stay as long as your workspace exists.
- Deleting a workspace: after a 30-day grace period, everything is removed for good – including from storage.
- Accounts that are never confirmed are deleted after 7 days.
- We keep the log of security-relevant events for 12 months.
Backups
The database is backed up every night. Backups are encrypted and kept write-protected in separate storage for 30 days – during that time, not even we can delete or change them. We have rehearsed a restore.
Contracts and contact
You can read the data processing agreement beforehand and conclude it with one click in your workspace settings. The binding details are in the privacy policy. Both are in German; the German version is binding.
Found a vulnerability or have a question for your privacy review? Write to support@framejet.io.